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Many users have challenges related to their home network, what we call the last nine yards. But, what home users and many small businesses don’t understand is that, when they sign up for connectivity, sorting out their device- or home-network related issues isn’t actually part of the package. There’s an education element missing.

WAPA is currently in discussions with ICASA on the End User Charter Agreement. Read more about WAPA chairperson Tim Genders’ communications with the Authority. 

In a letter to ICASA’s CEO, Willington Ngwepe, Genders says that WAPA welcomes the End User Charter Agreement and its implementation into law on 1 March 2019.

“We have advised our members to be compliant with the following:

1. Providing usage notifications