WAPA offers consumers a complaints process for matters that can not be resolved between them and their provider directly. When WAPA receives complaints about WISPs providing a bad service, WAPA will investigate, try to resolve the problem and give consumers advice in dealing with the matter. However, WAPA only has power over WAPA members, as they have agreed to our Code of Conduct. It is very important for consumers to check that their Outdoor Fixed Wireless provider is a WAPA member.